ISO 27001:2013 Certified & ISO 9001:2015 Certified

Service Desk Support

Key Services

First Call Resolution

VIP Support

Catch & Dispatch

Incident Management

Configuration/Release Management

Scheduled/ad-hoc on-site resourcing

Exclusive Technical Account Manager

Incident management from Level 1 to level 3

Reactive support, on-site, via telephone or remotely

Help desk timing ranging from standard business hours to 24/7

Detailed Service Level Agreements with Guaranteed response times

Your Service Desk Support is a vital component of the management for your technology systems and procedures. It is between users and your IT service management,which ensures that your service strategy is delivered and fulfilled the end-user needs.

IT support provided to the business users,which need to be proactive, centralised, and single window across the organisation. It needs to have processes and system in place to anticipate challenges, plug the gaps not just cure the problemsbut preventing it.

Our ITIL-aligned support solutions integrate with the internal or third-party service desks.As your service desk partner, we ensure that all users enjoy positive service experiences with support teams.

We fulfil our client Companies who expect centralised upgrades, security patch application, and various other functions held without impacting the work of end-users. Our service desk will ensure faster responses and resolution to end-user problems with a personal touch and cost-effective services, which will be implemented efficiently without interrupting delivery.

Business Value

Lower Total Cost of Ownership (TCO)
Well planned and executed transition
Higher productivity through operational excellence

Our team of engineers promises

To benefit our clients, we optimise the managed services tools

To avoid costly infrastructure downtime, we conduct regular network health checks

To resolve issues quickly and effectively to Manage the system

Maintain Microsoft, VMware, Citrix, Novell, NetApp, Cisco, IBM, HP and Oracle accreditations

Know when issues should be resolved remotely or on-site and when to escalate

ASSOCIATES

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